Why these startup CEOs don’t think AI will replace human roles
Two startup CEOs argue that AI is reshaping jobs rather than eliminating them — automating tedious tasks like meeting notes and customer support, while freeing people to focus on decision-making, relationship-building, and higher-value work. Read AI runs customer service for millions of users with just five people, and Lucidya says its clients' support agents often shift into supervisory or business development roles instead of being let go. The emerging hiring priority isn't replacing humans with AI, but finding people who know how to use AI as a force multiplier.